Page 100 - MSM_AIR2021

98 MSM MALAYSIA HOLDINGS BERHAD WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOW WE OPERATE
ANNUAL INTEGRATED REPORT 2021

MATERIALITY

ASSESSMENT PROCESS

MATERIAL ISSUES

Service & Product Operational Occupational Safety and
Quality Performance Health Performance

Impacts Impacts Impacts
• Customer service standards • Optimised asset utilisation • Provision of fair and decent work
• Food safety and quality certifications • Unplanned factory shutdown time environment and wage policies
• Reliable supply of products and production downtime • Adhering to safety and health
• Protection of customer privacy and • Scalable and sustainable operations industry standards to reduce
data • Consistent supply and product quality fatalities, injuries, accidents and
• Improved manufacturing capability illnesses of our employees, their
• Efficient production and maintenance families, contractors and customers
practices
• Business continuity to support
stakeholders value delivery

Our Response Our Response Our Response
• Event and engagement sessions • Further efforts were taken to • Focused safety programmes towards
with customers stabilise the MSM Johor refinery to Zero Harm to People, Property and
• Customer complaint response form achieve better results Assets
• Ensure sufficient sugar supply for • Completion of expansion plans for • Establishment of HSE Committee and
domestic market the value added facilities in Johor Safety and Health Committees
• Improve customer service levels • Strategic production planning • Continuous monitoring, measurement
between MSM Johor and MSM Prai and reporting cycle of Health, Safety
to reduce refining costs and Environment (HSE) performance
• Continue to improve the overall yield to create and ecosystem of health
in all our refineries and safety awareness
• Balancing production capacity • Continuous engagement with
between MSM Prai and MSM Johor Department of Occupational Safety
• Discontinuing non-strategic and Health (DOSH)
operations • Audits for ISO 45001 certification
• Increase production yield and
utilisation by producing value added
sugar products

Link to Strategy Link to Strategy Link to Strategy
• MSM’s Sustainability Initiatives
S2 S3 S4 S1 S2 S3 S4
on Social: Occupational Health &
Safety Performance
S5 S6 S7