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SUSTAINABILITY JOURNEY HOW WE ARE GOVERNED FINANCIAL STATEMENTS ADDITIONAL INFORMATION 97

Prioritise

We engaged with internal and external stakeholders to prioritise our most material issues based on our business
strategies as well as social, environmental and corporate commitments in FY2020. As part of the FY2020 exercise, surveys were
sent to a cross-section of our customers, employees, suppliers, media analysts, investors and NGOs to provide us with a better
understanding of their concerns and perspectives.

During FY2021, there were no significant changes to our business model or operating boundaries. Thus, the material concerns
of FY2020 continue to be indicative of our journey to strengthen MSM’s performance.

Out of the 10 material issues, eight were prioritised as core sustainability issues. However all material concerns are
important considerations to us and disclosure of our progress in addressing these concerns are made in our Strategic Review.

1 Service & Product Quality
3
1 2 Operational Performance
5 4 2 3 Occupational Safety & Health
Performance
Significance to Stakeholders 10 9 8 6 7 5 Macroeconomic Conditions
4 Governance

6 Financial Management

7 Resource Management

8 Talent Management
9 Economic Impact

10 Community Empowerment

Significance to Business

Environmental Social Governance