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90 MSM MALAYSIA HOLDINGS BERHAD WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOW WE OPERATE
ANNUAL INTEGRATED REPORT 2021
GROUP BUSINESS
REVIEW
2021 2020 2019
Sales & Distribution (RM) 28 million 26 million 25 million
On Time in Full 83% 94% 93%
Inventory Record Accuracy 99.32% 100% 100%
Stock Cover 9 days 20 days 19 days
MAINTAINING MARKET LEADERSHIP
Focused on fortifying service reliability, the core objective for the Group Supply Chain Department in FY2021 was to
enhance the Demand and Supply process to flatten inventory peaks and dips within the Group. On-site supply chain planning
teams were established at MSM refineries and these worked closely with the commercial team to regularly monitor and
review inventory build-up towards optimising stock levels at all times.
In addition, weekly collaboration with sales, finance and operation led to the customer service function being restructured by
customer segment and more streamlined Order to Deliver (OTD) processes in sales and operation.
