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SUSTAINABILITY JOURNEY HOW WE ARE GOVERNED FINANCIAL STATEMENTS ADDITIONAL INFORMATION 83

ACHIEVING OPERATIONAL EXCELLENCE Taking a note from the boiler rectification works needed at
MSM Johor in FY2021, moving forward, MSM will conduct
Given the pandemic, a key priority for business continuity periodic inspections of the boilers and implement a revised
was to ensure the workplace remained safe for all workers. steam generation system with purchase of new equipment
During the year, MSM experienced four COVID-19-related to improve reliability, operability and maintenance. Operational
deaths among MSM Prai staff, all of which were traced focus will also continue to be directed towards optimising
to community cases. To further fortify workplace hygiene, refining cost as per budget, standardising quality practice
the Group has escalated SOPs to include appointment of across MSM production units, and reducing customer
medical doctors and healthcare nurses for daily screening, complaints.
daily RTK Antigen Swab Test for all suspected cases with
symptoms and to close contacts, engagement of an external Continuous efforts are made to reduce refining cost by
party to conduct sanitisation and disinfection to all the increasing production volume and utilisation factor while
common areas in the factory three times per week without increasing efficiency of inputs utilisation such as steam
failure, and daily sanitisation by all departments. to melt ratio, electricity, water, labour and yield. For MSM
Johor, a ramp up plan is in place to achieve better UF.
There was a 39% reduction of accident cases in FY2021, These goals will be supported by the implementation of
but this was marred by an unfortunate fatality of a contract a Total Preventive Maintenance (TPM) Programme and
worker in MSM Prai in March 2021. Management ensured technical consultations by Subject Matter Experts in the
immediate safeguards and heightened awareness was sugar refining industry.
established site-wide following the incident. Detailed
investigations were conducted and immediate corrective and
prevention action plans have been implemented.

More information on our COVID-19 measures are detailed
on page 172 of our Sustainability Report