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106 MSM MALAYSIA HOLDINGS BERHAD WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOW WE OPERATE
ANNUAL INTEGRATED REPORT 2021
STAKEHOLDERS
ENGAGEMENT
Vendors, Suppliers & Industry Partners
Provide the materials to produce the products and services aimed for MSM’s sustainable growth
Engagement Platform
• Online communications (e-mail, corporate website, • Vendor evaluation form
social media) • E-Procurement system
• Vendor site visits • Formal and informal engagements
Stakeholders Expectations
• Convenient access to procurement systems • Communicate new policies, guidelines or strategies to
• Fair and equal evaluation of vendors and their proposals ensure optimal performance
• Communicate fair conditions that satisfy both suppliers and • Transparent reporting and disclosures to ensure smooth
the MSM’s needs collaboration with potential partners
Response to These Expectations
• Transparent and open contract/tender negotiations • Conduct engagement sessions to ensure vendors’
• Support local vendors understanding on the procedures, processes, guidelines,
• Conduct vendor site visits to ensure responsible practices expectations of deliverables and quality
are maintained • Integrity assessments
Relevant Material Matters
M1 Service & Product Quality M2 Operational Performance M3 Occupational Safety & Health Performance
M4 Governance M7 Resource Management M9 Economic Impact
Impact to Capitals
Financial Capital
