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54 MSM MALAYSIA HOLDINGS BERHAD WHO WE ARE STATEMENT & DISCUSSION BY OUR LEADERS HOW WE OPERATE
ANNUAL INTEGRATED REPORT 2021

CHAIRMAN’S

ADDRESS

Uplifting Our ESG Commitments

MSM’s Group Sustainability Policy facilitates our commitment
to conduct business responsibly through the integration of
Environmental, Social and Governance (ESG) considerations THE GOAL IN FY2022
throughout our business process. Despite the COVID-19
pandemic, MSM maintained its production momentum and IS TO IMPLEMENT IR4.0
secured sufficient supply of sugar to the nation, and provided
job security to all employees. SMART SYSTEMS FOR OUR

Employee safety and welfare was a top priority during the MANUFACTURING, SALES AND
year. Through the unprecedented pandemic and flooding
incidents in FY2021, we stood by our employees with added LOGISTICS FUNCTIONS.
assistance and heightened medical care insurance benefits
for them and their families. We have also ensured our
workplaces are safe, conducive and healthy with the
achievement of ISO 45001 certification for MSM Prai A Broader Vision
and Sungai Buloh Warehouse achieved during the year,
while MSM Johor’s in the near pipeline. Succeeding this year’s Turnaround, FY2022 is staged to
be a Resilient year under the guidance of Business Plan
Upholding our corporate responsibility, the Group maintained 2021-2023 (BP23) which has been prepared under three
zakat contribution of RM1 million during the year, and main principles namely (1) Optimising our assets potential,
continued to fulfil our community obligations through financial (2) Strengthening domestic position with intensified
and sugar contributions, as well as volunteerism activities for regional presence and (3) Improving capital structures.
the good of the community. In addition, we are now invested in
nurturing future leaders by providing talented and smart young Through ongoing utilisation improvements at MSM Johor,
graduates career opportunities under the Prodigy programme. our priority moving forward is to ensure the maximisation
of Group capacity that is well supported by the growth in
Our step-up commitment towards ESG received tremendous the core business segments namely Domestic (Wholesale
recognition when The Coca-Cola Company (Coca-Cola) and Industry) and Export (refined sugar and value added
awarded us the contract to supply refined sugar for products).
Coca-Cola’s domestic and international production.
We now move forward into FY2022 with confidence and Digital transformation is a key enabler towards further
pride, having secured this contract with an estimated value operational efficiencies. We intend to harness digital
of RM290 million. This accomplishment is an added boost systems to enhance productivity, improve data collection and
to MSM Group and a testament to our capability in meeting accelerate business processes by improving data visualisation
Coca-Cola’s standard of food safety, quality and sustainability and analytics for better decision making. The goal in FY2022
requirements. It also excels our reputation to expand is to implement IR4.0 smart systems for our manufacturing,
internationally to wider markets across the region. sales and logistics functions.
MSM will also continue to target sustainable growth by
widening our focus on the value added sugar segment and
MSM’s full Sustainability Report is available on page 118
re-establishing research and development investments
towards product innovation.

Details of BP23 are illustrated in the Corporate Strategy and
Business Plan Review on page 70